This is the one gas topic where the instructions matter more than the explanation. Read this first.
If you smell gas, hear hissing near a pipe or appliance, or a gas detector is sounding, leave the building right now. Get everyone out, including pets. Do that before you do anything else on this page or anywhere else on this site.
Once you're out, call the gas utility's emergency line or 911 from outside the building, not from your phone standing in the kitchen. Do not use a landline inside the house, do not flip light switches, and do not use anything that could create a spark.
It is tempting to try to find the source yourself, especially if the smell seems faint or you think you know where it's coming from. Do not. Wait for the utility or emergency responders to confirm the building is safe before anyone goes back inside.
We are a referral service, and a licensed contractor can absolutely find and repair a leak once the situation is confirmed safe — but that is a follow-up step, not the first call. Calling us first, before the utility or 911, is the wrong order for an active emergency.
Once the gas utility or emergency responders have confirmed the building is safe, a licensed contractor can locate the specific source, repair it, and pressure test the line to prove the repair held. That is a normal, unhurried process once the emergency part is actually over.
Not every leak produces an obvious smell — a small one can show up only as a gas bill that jumped without explanation. That's worth a call to have checked, but it is a scheduling conversation, not an emergency, unless you're also smelling gas or hearing hissing right now.
Describe the appliance and the run, and we'll match you with a licensed contractor who sizes it properly.
Get a Gas Contractor OutA short description is enough — we'll follow up to confirm details and get someone scheduled.
